Frequently Asked Questions
Important Notice: We Are Beauty Direct 2U (Australia)
Beauty Direct 2U (beautydirect2u.com) is a proudly Australian-owned and operated online retailer based in Victoria, Australia. We are an Australian business — not to be confused with any US, UK, or international marketplace sellers operating under a similar name.
We have no affiliation, connection, or relationship whatsoever with any international third-party marketplace seller operating under a similar name (such as "Health & Beauty Direct 2U" or similarly named US or UK companies) found on global platforms like Amazon or other overseas marketplaces.
Every item purchased through our official Australian website is 100% authentic, sourced directly from authorised brand distributors, and shipped locally within Australia via Australia Post.
If you have any questions about our products or sourcing, our Australian customer service team is available at sales@beautydirect2u.com.
Shipping
How long does delivery take?
Orders are processed within 1–3 business days. Standard delivery takes 3–8 business days after dispatch. Total estimated delivery time is 4–11 business days from your order date. Express delivery takes 1–3 business days after dispatch. Remote areas may take longer.
How much does shipping cost?
We offer free standard shipping on all orders Australia-wide.
Which carrier do you use?
All orders are shipped via Australia Post.
Do you ship internationally?
We currently ship within Australia. New Zealand shipping is coming soon — stay tuned!
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unopened, and in original condition. Please contact us at sales@beautydirect2u.com to initiate a return.
How long do refunds take?
Once we receive your returned item, refunds are processed within 1–3 business days back to your original payment method.
Do you charge a restocking fee?
No, we do not charge any restocking fees.
Products
Are your products authentic?
Yes. All our products are 100% authentic and sourced from authorised brand distributors. All items are sealed and unused.
How should I store fragrance and beauty products?
We recommend storing fragrances and cosmetics in a cool, dry place away from direct sunlight and heat.
Orders
Can I change or cancel my order?
Please contact us at sales@beautydirect2u.com as soon as possible. We will do our best to accommodate changes before your order is dispatched.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery through Australia Post.
Contact Us
How can I get in touch?
You can reach us by email at sales@beautydirect2u.com. Our customer service team is available Monday–Friday, 9:00am–5:00pm AEST. We aim to respond to all enquiries within 1–2 business days.